Lifetime warranty
A warranty you can hold in your hand.
Every interior garage floor we install is covered for life against peeling, blistering, fading and yellowing. Not a handshake. A signed certificate with your name, your color and your install date on it, waiting in your portal the day the job is paid off.
Every interior garage floor · Certificate issued in your portal · Full terms on this page
Sample certificate. Details shown are examples
How long you are covered
Three terms, and which one you get depends on where the floor is.
All three cover the same thing: defects in materials and workmanship under normal use. The length differs because sun and weather are a different job than a closed garage.
Lifetime
Interior garage floors
Residential garages and other interior spaces. This is the coverage on the great majority of the floors we install.
10 years
Patios and pool surrounds
Exterior residential slabs. Shorter because an outdoor floor takes direct sun, freeze-thaw and standing water that a garage never sees.
2 years
Commercial floors
Shops, warehouses and other commercial spaces, where a floor takes forklifts, pallet jacks and traffic no home garage comes close to.
Which term applies to your floor is printed on your certificate, along with your color and the date we installed it.
What is covered
The four ways a coated floor actually fails, and the honest exclusions.
A warranty is only worth what its exclusions allow. Both lists are here, in full, in the same size type.
Covered
- Peeling away from the concrete
- Blistering or bubbling of the coating surface under normal conditions
- Significant color fading under normal use and exposure Interior installations
- Yellowing under normal use and exposure Interior installations
Covered against defects in materials and workmanship, for as long as the term on your certificate runs.
Not covered
- Misuse, abuse, impact or scratching
- Chemical spills beyond what is normal for a home garage
- Mechanical wear or damage from heavy machinery
- Normal, everyday wear and tear
- Repairs or changes made by anyone other than our own people
- Natural disasters such as floods, earthquakes and hurricanes
- Appearance changes from sunlight, aging or natural wear Exterior installations only
- Water or moisture rising from beneath the slab after installation, and any failure that results from it
The last one is the exclusion most worth understanding. A coating bonds to the top of your slab; it cannot hold back water pushing up through it.
Making a claim
Three steps, and none of them involve finding paperwork.
Your certificate lives in your portal, and your job history lives in our system. You do not need to produce a receipt from four years ago.
Tell us
Call or text (469) 990-9990, email hello@mygaragefloors.com, or send a message from your portal. A photo of the area helps more than a description.
We look
We confirm whether it is a covered defect. Most of the time a photo answers it. When it does not, we come out and look at the floor.
We fix it
We repair the area, replace the affected section, or issue a refund or credit for it. No charge to you on a covered claim.
How the fix gets chosen
Almost every claim ends in a repair, and that is usually the best outcome for you as well. A repair gets us back out quickly and puts the floor right without disturbing a bay that is otherwise perfectly good. Where a repair is not the right answer, we replace the affected section or issue a credit instead. The terms below set out how we make that call.
Repairs use materials of similar quality and color, matched as closely as we can. On a floor that has been down for a few years, expect a very close match rather than an invisible one.
Why we can offer it
The warranty is a consequence of how the floor is built, not a marketing line.
A lifetime term only makes sense if the four failures it covers are the ones your process is designed to prevent.
Polyaspartic, not epoxy
The color sits under a UV-stable clear polyaspartic top coat, so the flake never takes direct sun. Fading and yellowing in a bay with an open door is the specific failure epoxy is known for, and it is why we do not install it.
Diamond-ground, not acid-etched
We grind the slab open with diamond tooling so the coating keys mechanically into the concrete. Peeling is a bond failure, and the bond is decided at the prep stage.
Cracks and holes repaired first
Every crack and divot gets filled and ground flat before any coating goes down. It is part of the job, not an add-on we discover on install day.
One company on the hook
Our own crews install every floor. There is no subcontractor to point at, and no manufacturer to forward your claim to.
The full sequence is on the installation process page, and every finish it is applied to is on the floor colors page.
Questions
The ones we actually get asked.
How long is lifetime, exactly?
For as long as you own the home. There is no year count and no expiry date on an interior garage floor. It is tied to you as the original purchaser rather than to the address, so it ends when you sell rather than at some anniversary.
Does the warranty transfer if I sell the house?
No. It is non-transferable and covers the original purchaser only. The floor obviously stays with the house, but the coverage does not follow the new owner.
Where do I find my certificate?
In your customer portal. It is generated automatically once the job is complete and paid in full, so there is nothing to request and nothing to wait on. Open it, download it, print it if you want it in the file with the house paperwork.
Do I need the certificate to make a claim?
No. We have your job on file: the address, the color, the date, who installed it. The certificate is your copy, not our record. Call, text or email and we will pull it up.
Why is the patio warranty shorter than the garage warranty?
Because the exposure is not comparable. An exterior slab takes direct sun all day, freeze-thaw cycling through the winter and standing water after every storm. A closed garage takes none of that. Ten years on a patio is a genuine term; a lifetime term on one would be a number we could not stand behind.
What happens if the concrete under my floor is the problem?
That is the one exclusion worth reading twice. A coating bonds to the top surface of your slab. If water or moisture pushes up from underneath after the floor is installed, it can damage the concrete and lift the coating from below, and that failure is not covered, by us or by anyone else applying a coating to that slab.
If we see signs of a moisture problem during prep, we tell you before we coat, not after.
Does a hot tire lift count as a defect?
If the coating lifts where a tire sits, that is peeling and it is covered. Hot tire pickup is the classic epoxy failure and it is one of the reasons we use polyaspartic instead. Report it and we will look at it.
What if I scratch the floor moving something heavy?
That is not covered. It is impact damage rather than a defect. Tell us anyway. Scratches and gouges are usually repairable, and we would rather quote you a small fix than have you live with it.
The instrument
Full warranty terms and conditions.
The language above is the plain-English version of this. Where the two differ, this section governs.
Warranty coverage
MyGarageFloors.com (“Company”) provides a Lifetime Warranty for garage floor coatings installed in interior residential spaces, such as garages; a Ten-Year (10) Warranty for exterior residential spaces such as patios and pool surrounds; and a Two-Year (2) Warranty for commercial spaces. This warranty is provided to the original purchaser of the service (“Customer”) and covers the polyaspartic floor coating (“Product”) against defects in materials and workmanship under normal use and service.
Non-transferable
This warranty is strictly non-transferable and is valid only for the original purchaser of the Product. The warranty benefits cannot be passed on to subsequent owners or purchasers of the property.
What is covered
- Peeling of the Product from the concrete surface.
- Significant color fading under normal use and exposure conditions (interior installations only).
- Blistering and bubbling of the coating surface under normal environmental conditions.
- Yellowing under normal use and exposure conditions (interior installations only).
What is not covered
- Damage due to misuse, abuse, impact, or scratching.
- Damage from chemical spills not consistent with normal residential use.
- Damage caused by mechanical wear and tear or use of heavy machinery.
- Normal wear and tear.
- For outdoor (exterior) installations only: changes in appearance caused by sunlight, aging, or natural wear are not covered. We also do not cover damage that occurs when water or moisture penetrates beneath the concrete slab after installation. Water rising from under the slab can damage the concrete and the coating from below, and any failure that results from it is not covered.
- Any modifications or repairs made by anyone other than Company authorized personnel.
- Damage due to natural disasters, including but not limited to, floods, earthquakes, and hurricanes.
Warranty service
Upon validation of a warranty claim, the Company at its sole discretion will:
- Repair the defective area of the Product at no charge to the Customer.
- Replace the defective Product or part thereof.
- Offer a refund or credit towards future services, equivalent to the original purchase price of the defective area of the Product.
The Company reserves the right to determine the most appropriate remedy. Any repairs or replacements will be made with materials of similar quality and color, but exact matches cannot be guaranteed.
Limitation of liability
The remedies described above are the Customer’s sole and exclusive remedies. The Company shall not be liable for any incidental or consequential damages resulting from the use of the Product or arising from any breach of this warranty.
Governing law
This warranty shall be governed by the laws of the state in which the Product was installed, without regard to its conflicts of laws principles.
Contact
For warranty service or questions, contact MyGarageFloors.com customer service by phone or text at (469) 990-9990 or by email at hello@mygaragefloors.com.
Original purchaser only · Non-transferable
Get the floor. The paperwork follows.
Price your garage online in about a minute. No home visit, no sales appointment, no pressure.
